Leadership is all about people aiming to create direction, alignment and commitment within a team. Being an effective supply chain leader is becoming increasingly challenging because a company’s supply chain has to operate in two ways simultaneously to be effective.
There is a saying that goes: “you get what you pay for”. I’ve been known to mutter it to myself on occasion, normally when quietly reproaching myself for not investing more cash in a particular area of my life to secure a better product or level of service. On the occasions those words leave my mouth, I’m certain that if I had paid more money at the outset, that particular product wouldn’t have broken or stopped working, or I’d have received a more professional level of customer service in...
Everyone knows the famous Culture Club song Karma Chameleon. But here we are going to introduce the KAMA Chameleon, or in our world, the Key Account Manager (KAMgr). The KAMgr job has evolved over the last 20 years into a complex and multi-faceted role which is a very different role from that of traditional sales roles. The role stretches far beyond the sales function where it has traditionally been seen as residing and encompasses the whole organization and that of the customer.
In September 2018, we ran our first ever People Strategy Workshop. This three-day residential course is aimed at HR leaders and general managers, and aims to equip them with the knowledge and tools to create an effective people strategy for their business.