Creating the Frictionless Border is increasingly important in times of increased volatility be it Brexit or US trade tariffs.
Sometimes when we enter a development programme we assume it will be something of “just a refresher” for us. We have worked in partnership with Atos over the past four years, delivering a well-respected Programme Manager Masterclass, and we created a short video about the Masterclass. In it, you will hear one of the participants, Sowmithiran, say “You think you are very good – that is why you have been selected for this programme. Well it’s not true!”
Planning is hugely important, and so many courses teach people how to plan for crucial conversations. We have worked in partnership with Atos over the past 4 years, delivering a well-respected Programme Manager Masterclass, and we created a short video about the Masterclass. In it, you will hear one of the participants, Lee, say “Mohammed Ali said ‘Everybody’s got a plan until you get punched on the nose”.
Key account management (KAM) has evolved radically over the last five years or so. The traditional focus of managing a large customer relationship is still tacit, but today a more sophisticated business model is required. Customers and suppliers seek to co-create value – and KAM is the perfect way to achieve this.
As part of his executive development Rob attended Cranfield’s Sales Directors’ Programme, so we spent five minutes with him to discover his thoughts on the programme.
Ask organisations to list the essential ingredients of a Key Account implementation and Key Account Plans will always feature on the list as an imperative part of Key Account Management (KAM).
Perhaps one of the biggest issues to rise to prominence in the opening years of the 21st Century has been ‘sustainability’. The growing concern with the environment, in particular the possibility of climate change through global warming, has led to a focus on how human and economic activity has the potential to adversely impact the long-term sustainability of the planet.
Building on our recent blog on ‘Designing a customer-centric culture that empowers’. It is worth exploring a checklist for implementing a customer-centric culture. Culture is all around us, influencing our ideas, customs and social behaviour, and culture exists within an organisation whether we are conscious of it or not. Despite its importance, managers rarely address the elements of organisational culture, or reflect on how culture can be designed to enable a system that creates superior...