Just a couple of years ago, Lloyds Banking Group was fined a record £28m for operating a system of targets and incentives that drove their staff to engage in a multitude of harmful and dysfunctional behaviours. First, Lloyds promised the market analysts it would double the number of customers. This was then translated into a “sell or be demoted” plan for the Group’s employees, which placed them into a system of tiers based on sales volume. For a middle manager, falling by one tier would...
Thirty two years ago in 1985, an article appeared in the Financial Times crowning the latest winners of the UK’s National Management Championship, a simulation competition that challenged teams from businesses across the country to make the biggest profit with a fictional enterprise. At the time, the government secretary presenting the prizes said “’in survey after survey, British managers at almost all levels have been...
There are many different forms of leadership power, but what distinguishes great leaders from average managers?
The answer is that great leaders see things differently to everyone else.
Economic uncertainty caused by politicians wrestling with the largest peacetime intergovernmental restructure since the Second World War (Brexit, in case you haven’t guessed), a rapidly changing work environment and demographic shifts unseen at any time in history, means that the business world can seem a frightening and hostile place.
If you want to speak to inspire people then take a tip from the pioneering management guru Charles Handy who once said, “If you want to be successful in business think theatre.”
My driving passion in work I do is the evidence-based belief that the world of theatre offers elegant and critical lessons for business leaders, teams and organisations. What are these lessons? There are many but today we’ll start with communication.
How can businesses win—and win consistently? It’s a question for which many business leaders would like to know the answer. But ironically, that answer is perhaps more likely to be found not in the workplace, but during downtime, when those leaders are relaxing and watching sport.
Again and again, research shows that a high proportion of change initiatives fail—despite organisations investing heavily in change skills. The initial stages of implementation may have been successful, to be sure. But once the fanfare and hoopla has died down, there’s a tendency for the initial impetus to be lost. And gradually, things slip back to where they were before, before the change initiative.
Digital disruption has seen the demise of long-established companies and brands and the birth of many new ones. The whole question of digital transformation is requiring private and public sector organisations to rethink their business models, products and services. A new wave of digital technology is putting unprecedented power and capabilities into the hands of customers whilst enabling new entrants who may use technology to enter a market without the traditional high costs of entry.
International Women's Day is a vehicle for change to help forge a better, more gender inclusive world. In 2016, organisations and individuals were invited to support the #PledgeForParity campaign which committed to helping women, and girls, achieve their ambitions, challenge bias, advocate gender-balanced leadership, value women and men's contributions equally and create inclusive cultures. On Wednesday 8 March 2017 International Women's Day are asking you to #BeBoldForChange and to “take...
What is effective leadership? And in particular, what constitutes effective leadership in the complex, collaborative, cross boundary and adaptive organisations that constitute today’s workplace?