I appreciate that some readers will not be old enough to remember life without a mobile phone. But for those of us who are, it is interesting to reflect on what happened when we went on a development programme for a couple of days. How did we keep in contact with the workplace so that things didn’t fall apart in our absence?
Economic uncertainty caused by politicians wrestling with the largest peacetime intergovernmental restructure since the Second World War (Brexit, in case you haven’t guessed), a rapidly changing work environment and demographic shifts unseen at any time in history, means that the business world can seem a frightening and hostile place.
Virtual Reality isn’t new. As far back as 1895, the Lumiére Brothers had early cinema-goers fleeing from their seats at the sight of an approaching locomotive threatening to burst from the screen. But does Virtual Reality have a role to play in executive education?
For service operations, innovation is obviously important. It can enable service organisations to raise quality and productivity levels, meet changing customer needs, and overcome superior competitor offerings. But those service organisations looking to develop innovation leadership face a number of challenges—some obvious, some less so.