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    Why many companies get key account management hopelessly wrong
    By Professor Malcolm McDonald On April 3, 2019

    Why many companies get key account management hopelessly wrong

    Professor Malcolm McDonald explores 6 thought-provoking viewpoints on why many organisations are getting Key Account Management...


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    Tags: Cranfield School of Management, featured learning, featured leadership,

    How can you co-create value with your strategic customers?
    By Javier Marcos Cuevas On March 22, 2019

    How can you co-create value with your strategic customers?

    Dr Javier Marcos explains the importance of supplier and customer organisations working together towards the same goal and...


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    Tags: Cranfield School of Management, featured learning, featured leadership,

    Creating compelling customer value propositions
    By Mark Davies On March 7, 2019

    Creating compelling customer value propositions

    Key account management (KAM) has evolved radically over the last five years or so. The traditional focus of managing a large...


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    Tags: Cranfield School of Management, leadership, featured learning,

    Implementing Key Account Management: To plan or not to plan…
    By Dr. Sue Holt On February 21, 2019

    Implementing Key Account Management: To plan or not to plan…

    Ask organisations to list the essential ingredients of a Key Account implementation and Key Account Plans will always feature on...


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    Tags: Cranfield School of Management, leadership, featured learning,

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