How can we develop women leaders in aviation?

By Antonia Molloy

Across the board, women in leadership are underrepresented. While the number of women in leadership positions has increased, there still remains a long way to go. According to research by Grant Thornton, the percentage of businesses around the world with at least one woman in senior management has increased significantly, rising from 66 per cent in 2017 to 75 per cent in 2018. However, at the same time the proportion of senior roles held by women has marginally declined. Grant Thornton...

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From Products to Customer Engagement: Present and Future

By Professors Malcolm McDonald & Simon Knox

Apple didn’t kill the music industry. They just invented ways of making life easier and more enjoyable for music consumers, ending the need to buy full-length albums. It wasn’t Netflix that killed Blockbusters; it was their focus on retail to the virtual exclusion of on-line convenience. It wasn’t UBER that adversely affected the taxi business; it was fare control and the difficulty of ordering a taxi. Amazon didn’t wipe out retailers. Bad customer service, limited stock, poor size ranging...

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