How has the role of the IT leader changed in current times?

By James Lawrence - extract from #PTK Pass the Knowledge

IT leaders have never been more essential to the success of any organisation – or had more demands heaped upon their shoulders. So how is the role changing? And what are the skills required to step up to the challenge?

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The ‘can do' attitude

By Dr Robina Chatham

Dr Robina Chatham considers how to get the most out of your IT staff...

Many years ago, as an analyst programmer, I remember being taught to differentiate between 'customer' wants and needs. The latter were to be addressed, but the former were to receive a polite rejection. But as I have grown older and wiser, and thanks also to my training in psychology, I now understand that wants have an emotional element, and if they are not addressed they can lead to grumpy, dissatisfied and potentially...

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