Trust used to come with a senior job title. It was part of the ordinary package like a salary and pension.
But trust in the authority of business leaders has eroded and keeps on eroding – just as it has for other traditional pillars like the bank manager, the headteacher and the police chief – to a point where creating and keeping hold of trust has become one of the biggest challenges for both new and established leaders. Why is it so important? Because leadership depends on relationships and relationships are built on trust.When we listen to the experiences of managers coming to Cranfield we hear all about the resulting pressures: a more frequent questioning of authority, less certainty, less engagement, and more time needed for untangling a mess of roles and responsibilities.
all-important trust and clarity – giving back to leaders their sense of trust in themselves, and ensuring the basis of trust in their line reports. It’s a reset button
Where the uncertainty is coming from?
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