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About the author

Steve Macaulay is an associate at Cranfield Executive Development, responsible for designing and implementing learning strategies for managers using online networking methods. He has spent some 15 years consulting on organisational and change management issues. Steve draws on over 20 years' practical experience of putting change into practice, through senior human resources positions in software, engineering, telecommunications and media industries. He is a published co-author of four books on performance and change management, customer service and empowerment and has written widely in professional journals. View full profile.

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